The Quality Assessment Manager is responsible for developing, implementing, and maintaining a robust
quality assurance framework across all End‑Point Assessment (EPA) and apprenticeship assessment
activities. The role ensures that assessments are valid, reliable, fair, and compliant with regulatory
requirements, awarding organisation conditions, and internal policies.
The Quality Assessment Manager will work closely with independent assessors, internal quality assurers, the
Assessment Organisation Manager, and senior leadership to promote a culture of continuous improvement
and regulatory confidence.
This role is central to ensuring that EpAO and Assessment operations are efficient, fully auditable, and
consistently aligned with Ofqual standards and all relevant apprenticeship assessment regulatory
requirements.
The Quality Assurance Manager will play a pivotal role in ensuring the delivery of robust, fair, and highquality assessments for apprentices across multiple sectors, maintaining strict compliance with regulatory
frameworks and assessment standards. They will champion a culture of continuous improvement,
accountability, and quality assurance through close collaboration with internal teams, external stakeholders,
and regulatory bodies.
This position is critical in safeguarding operational excellence, proactively managing compliance risks, and
strengthening the effectiveness and efficiency of assessment processes. The successful applicant will
Quality Assurance Assessment Manager (AO) JD 2
champion a culture of continuous improvement, accountability, and quality assurance through close
collaboration with internal teams, external stakeholders, and regulatory bodies.
This role is integral to ensuring the effective implementation and continuous improvement of Assessment
quality assurance processes. It supports the delivery of consistent, compliant, and high-quality assessment
practices, while mitigating regulatory and operational risks. By fostering a culture of accountability and
continuous improvement, the role works collaboratively with internal teams, independent assessors, and
external stakeholders to uphold standards set by awarding organisations and regulatory bodies, ensuring the
integrity, fairness, and reliability of all activities.
Main Duties
• Lead and manage the quality assurance of End Point Assessment (EPA) delivery, ensuring all
assessment practices are valid, reliable, fair, and consistent.
• Ensure full compliance with Ofqual conditions, apprenticeship assessment plans, and all relevant
regulatory and awarding organisation requirements.
• Develop, implement, and continuously improve internal quality assurance (IQA) frameworks,
policies, and procedures.
• Oversee standardisation and moderation activities to ensure consistency of assessment decisions
across assessors and sectors.
• Manage the recruitment, onboarding, and approval of Independent Assessors, ensuring they meet
occupational competency, assessment, and regulatory requirements.
• Ensure all Independent Assessors are appropriately trained, standardised, and continuously
monitored to maintain assessment quality and compliance.
• Manage internal and external quality assurance activities, including preparation for audits,
inspections, and regulatory reviews.
• Monitor assessment delivery and outcomes, identifying risks, trends, and areas for improvement,
and implementing corrective actions.
• Ensure all EPA processes and documentation are accurate, robust, and audit-ready at all times.
• Lead on the investigation and resolution of appeals, complaints, and maladministration/malpractice
cases in line with regulatory requirements.
• Work closely with assessors, internal teams, and external stakeholders to promote best practice and
ensure high-quality assessment delivery.
• Provide guidance, training, and support to assessors and staff on quality standards, compliance
expectations, and assessment practices.
• Produce and present quality, compliance, and performance reports to senior leadership and
governance bodies.
• Support the organisation’s application, recognition, and ongoing compliance as an End Point
Assessment Organisation (EPAO).
• Drive a culture of continuous improvement, accountability, and quality enhancement across EPA
operations.
• Maintain up-to-date knowledge of regulatory changes, apprenticeship standards, and sector
requirements, ensuring organisational readiness and compliance.
• Identify opportunities to improve processes, data integrity, and compliance across the organisation.
Quality Assurance Assessment Manager (AO) JD 3
Job Responsibilities
• Ensuring quality and compliance by leading the design, implementation, and ongoing review of
quality assurance and assessment processes.
• Regulatory compliance and governance ensuring compliance with Ofqual Conditions of Recognition,
Skills England assessment requirements, awarding organisation rules, and our assessment specific
policies
• Act as subject matter lead for audits, monitoring visits, and external reviews, including Ofqual and
awarding organisations, and maintain oversight of assessment validity, reliability, consistency, and
standardisation across all standards and routes
• Oversee assessment & standardisation of monitored activities and ensure assessment decisions are
consistent, appropriately evidenced, and internally quality assured
• Review and sign off assessment materials, mark schemes, sampling plans, and quality reports where
required and identify and address risks to assessment integrity or learner experience
• Data, Risk & Continuous Improvement by analysing assessment data, appeals, malpractice,
complaints, and feedback to identify trends and risks, leading to root cause analysis and corrective
action planning.
• Develop, maintain, and review quality-related policies, procedures, and guidance, ensure quality
documentation remains up to date with regulatory changes
• Support regulatory submissions, self‑assessments, and statements of compliance
• Provide professional guidance and support to assessors, independent assessors, and operational
staff
• Contribute to training and onboarding related to quality and compliance
• Lead on the administration and auditing of quality assurance in the development, implementation
and management of internal quality assurance mechanisms to continually improve our end-point
assessment services.
Administration
• Maintain robust, auditable records of all assessment activities, ensuring documentation integrity and
full traceability for internal and external quality assurance purposes.
• Ensure timely and accurate processing, verification, and recording of assessment outcomes in line
with Ofqual and awarding organisation requirements.
• Manage and maintain EPA management information systems and databases, ensuring data accuracy,
security, and readiness for audit and quality review.
• Preparation and generation of compliance, performance, and quality reports and distribute regular
quality compliance reports as required.
Equality & Diversity
• Support and promote equality and diversity to ensure opportunities for all students, visitors, and
staff while eliminating discriminatory practices.
Quality Assurance Assessment Manager (AO) JD 4
Safeguarding
• Actively support and promote safeguarding to ensure the safety and well-being of students, visitors,
and staff.
