Applicant Portal

We at Best Practice Network share the belief that every child, regardless of their background, should benefit from an excellent education. To achieve that, we support and train the educational professionals who work alongside them to be the best they can be, so in turn, they can transform the lives of children and young people.

We’re a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE’s ‘Golden Thread’ (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.

Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.

We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.

About the Role:

Reporting to the Local Authority Funding Manager, the Assistant LA Funding Coordinator role is integral to the delivery of high-quality programmes and requires excellent customer service, efficient coordination of the learner journey and effective support and coordination services. Within the team you will be designated certain areas of responsibility that will change dependant on the needs of the team, the business, and your own professional development. 
You will also be completing a Business Administrator Level 3 apprenticeship with LMP alongside your role, details of which can be found here: Business Administrator Apprenticeship | LMP

As an Assistant LA Funding Coordinator, you will work closely with the LA funding team, multiple internal stakeholders, as well as external Local Authority contacts to ensure the timely processing of data and administrative tasks such as:

• Managing records in the Digital Apprenticeship Service.
• Completing Provider Return Forms relating to Local Authority learners.
• Completing RAG reports to a high level of detail in order to report progress to Local Authorities.
• Management of information regarding Local Authority relationships.
• Liaising with clients through email and phone to ensure application processes are completed correctly.
• Timely management of cohorts in the Digital Apprenticeship Service following apprentices' First Day Of Learning
• And any further tasks that may arise within the Local Authority space.

Responsibilities 

• Respond to enquiries through various platforms including Zendesk, email, and phone calls.
• Ensure that enquiries are acknowledged and dealt with promptly, efficiently and courteously.
• Process data and administrative tasks for critical Local Authority partners.
• Liaise with tutors and apprentices to ensure Return To Learning meetings proceed in a timely manner.
• Support the delivery workforce as appropriate including iaising with tutors to resolve issues where appropriate.
• Work with colleagues to document and improve processes 
• Take ownership of and provide visibility into the progress towards KPIs 
• Role model values including working collaboratively, striving for excellence, working with integrity and undertaking continual learning 
• Adhere to Best Practice Network and Supporting Education’s policies and standards 

About You:

• Be reliable, hardworking and professional 
• Have proven customer service-related experience 
• Possess an excellent customer service manner, both written and spoken 
• Have the ability to organise, plan and prioritise time and tasks effectively 
• Work well under pressure with the ability to deal with issues as they arise 
• Be competent using MS Office and Teams 
• Demonstrate accuracy and attention to detail 
• A strong knowledge of GDPR practices.
• Highly numerate and literate 
• Creative, innovative and able to solve problems