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Job Details: Sales and Marketing Operations Manager

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Full details of the job.

    
Sales and Marketing Operations Manager
VN2330
London
Permanent
Are you a Sales & Marketing Operations professional who loves turning data, systems, and processes into real business growth? This role offers the opportunity to own HubSpot, drive alignment across multiple brands, and shape our evolving Martech landscape.
 
 Who Are We?

Supporting Education Group is the leading education services platform in the UK working with schools, learners, multi academy trusts, local authorities, nurseries, and government departments to help solve the biggest human capital challenges facing the sector.   Our goal is to empower students, educators, schools and governments with technology, expertise and resources to ensure a high-quality education for all.  The group is shaped into four practices covering qualifications and training, recruitment and supply, professional services and SEND and inclusion with a strong passion and collective purpose to make a positive impact on the education sector.
 
About the Role

We are seeking a commercially minded, data-driven Sales & Marketing Operations Manager to join our central Group team. This role plays a vital part in aligning Marketing and Sales processes across multiple brands, ensuring operational excellence. You will support and optimise the systems, processes, and governance that connect Marketing and Sales — from lead generation to closed-won — while driving efficiency, consistency, and scalability across the Group.
As Marketing and Sales enablement needs continue to grow across our businesses, this role will help shape our wider digital and operational future on our CRM and Martech platforms.

Your key responsibilities
  • Oversee and optimise the use of HubSpot as the central tool for our marketing operations.
  • Be a HubSpot Champion, upskilling others to take up the mantle
  • Support implementing new ‘Hubs’ and onboarding of new Marketing and Sales teams
  • Implement and manage marketing automation, personalisation and segmentation to support marketing campaigns
  • Opportunity to own and manage lead scoring implementation for each business, alongside lead management processes
  • Optimise and implement processes and governance around naming conventions, properties and objects, forms, structure, folders, and user governance
  • Provide day-to-day support for Marketing teams, fielding Marketing Operations support tickets
  • Collaborate with relevant marketing, sales and operations stakeholders across Supporting Education Group, including our main practices of Recruitment & Supply, Qualifications & Training, Professional Services, and Tuition & Learning. Plus the central Tech, Data and Product teams
  • Work with the Tech and Data team to keep the marketing database accurate and up to date, debugging and helping solve snags
  • Setup and manage data tracking in Google Tag Manager, HubSpot and other Martech as required, collaborating with Tech and Data teams where needed
  • Build reports to stakeholder requirements, analyse and output your recommendations
  • Work towards continually assessing and improving marketing processes for greater efficiency, effectiveness and improved customer journeys.
  • In-time, become a key Marketing Operations contact across the Group
  • Support and push the adoption of AI across Marketing & Sales teams
About You:
  • Proven experience in Sales Ops or Marketing Ops in a complex organisation
  • Deep knowledge of CRM systems (HubSpot essential; Salesforce desirable)
  • Strong analytical skills with experience in attribution and performance reporting
  • An excellent communicator and natural collaborator – stakeholders warm to you
  • Ability to design scalable processes and enforce governance without stifling agility
  • Commercial mindset with a focus on outcomes and efficiency
  • Good familiarity with standard marketing campaign measurements and KPIs
  • Passionate about seeking new ways to make things better for our businesses and our customers, whether it’s a process, new technology or something entirely new
  • Can understand and simplify complex systems or processes
  • Understanding the critical importance of testing
  • A courage to contribute and share opinions
✨ Benefits that actually make a difference
 
🏖️28 days’ holiday + bank holidays plus an extra day for every year you stay (up to 33) and option to buy up to 5 more days (all pro-rata for part time roles)
👶 Enhanced paid family leave (after probation pass) to help new parents and long-term carers
🩺 Medical cash plan (after probation pass) making contributions towards everyday health costs such as dental, optical and prescriptions
🛡 Life insurance from day one (up to 4x salary) PLUS free wellbeing support with access to 24/7 GP, counselling, medical second opinions, physiotherapy and lifestyle coaching
💷 Pension contributions from both of us (after 3 months)
💳 Discounts access to different options to help your money go further
🎁 Flexible benefits you choose such as extra holiday, healthcare, bikes, gym, electric cars & Give As You Earn (after probation pass) 
🧠 Learn & grow with us we invest in your development with ongoing learning, training and career growth opportunities
🤝Volunteer days 3 paid volunteer days each year, with two dedicated to education
 
Because great people deserve great benefits.
 
By joining Supporting Education Group, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.
 
Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.

 
    

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