The responsibility of the Customer Care Coordinator is to support the business by:
- Scheduling courses throughout the academic year
- Scheduling internal and external trainers to deliver courses
- Managing our Zoom account to ensure courses are delivered without interruption
- Updating business critical reports
- Completing additional administrative duties
In addition to answering customer telephone calls and emails, the role will require you to use our CRM/LMS to support customers with pre/post course-related enquiries.