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Job Details: Customer Operations Advisor

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Full details of the job.

Customer Operations Advisor
Newton Abott - Thrive

Our mission is to help children and young people become more emotionally resilient and better placed to engage with life and learning. 
We do this through our whole-school approach to wellbeing - proven to improve attendance, behaviour and attainment.


The responsibility of the Customer Care Coordinator is to support the business by:
  • Scheduling courses throughout the academic year
  • Scheduling internal and external trainers to deliver courses 
  • Managing our Zoom account to ensure courses are delivered without interruption
  • Updating business critical reports
  • Completing additional administrative duties

In addition to answering customer telephone calls and emails, the role will require you to use our CRM/LMS to support customers with pre/post course-related enquiries.   
  • Excellent communications skills, both written and verbal
  • Be able to manage your time effectively 
  • Have previous Customer Service experience
  • Previous experience using a CRM/LMS system
  • Attention to detail and a high level of accuracy
  • Good working knowledge of Excel, having strong analytical skills and an ability to think proactively
  • Be able to work well individually and within a team
  • Demonstrate commercial awareness

As an equal opportunities’ employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team. We offer:

  • Competitive pay and flexible benefits package including pension, healthcare schemes and an electric vehicle scheme
  • 28 days annual leave which increases with service to a maximum of 33 days annual leave (excludes Bank holidays)
  • Training and development opportunities
  • Collaborative and supportive work environment
  • Chance to make a real impact on the education industry