Applicant Portal

We at Best Practice Network share the belief that every child, regardless of their background, should benefit from an excellent education. To achieve that, we support and train the educational professionals who work alongside them to be the best they can be, so in turn, they can transform the lives of children and young people.

We’re a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE’s ‘Golden Thread’ (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.

Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.

We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.

We are looking for an enthusiastic and professional eLearning coordinator to join our eLearning team. The successful candidate will be working closely with multiple departments and will have exposure to all programmes that Best Practice Network provide.

Main Duties

Responsibilities will include but are not limited to:

• Provide first line support for enquiries via phone, tickets and live chats. Supporting participants, associates and head office colleagues.
• Be an expert in at least one of our core programmes.
• Preparing for programme intake launches by collaborating with stakeholders and meeting tight deadlines.
• Providing technical support for ad hoc zoom meeting and webinars, as well as editing recordings to meet GDPR legislations.
• Work on strategic projects throughout the academic year
• Uphold our core values of Striving for Excellence, Act with Integrity, Working Together and Inspire Learning.

 

Personal Specification

• Experience of working in a customer service and/or administrative role is essential, education or IT experience desirable.
• Reliable and hardworking with excellent customer service manner, both written and spoken
• Be highly IT competent.
• Be an active problem solver and a quick learner.
• Resilient under pressure – able to remain focused in the face of multiple competing priorities and ensure key deadlines.
• High degree of personal pride in own and company work, constantly striving to improve.