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Job Details: NPQ Programme Coordinator

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Full details of the job.

    
NPQ Programme Coordinator
VN1897
Bristol
Permanent
We at Best Practice Network share the belief that every child, regardless of their background, should benefit from an excellent education. To achieve that, we support and train the educational professionals who work alongside them to be the best they can be, so in turn, they can transform the lives of children and young people.

We’re a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE’s ‘Golden Thread’ (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.

Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.

We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.

Programme Co-ordinator is an integral part of the provision of high-quality programmes through effective and efficient support, customer service, engagement and coordination services to all sub-teams within the Candidate Support Team. Assistant Programme Coordinators will work closely with their team and the Sales, Marketing, Partnerships and Finance teams to ensure an outstanding end-to-end experience for participants. Cross-team collaboration is encouraged. 

Responsibilities will include but are not limited to: 

  • Answer emails, phone calls and live chat/following up customer enquiries  
  • Produce documents, emails, reports etc  
  • Providing support to the team when processing applications 
  • Managing data bases and carrying out data entry, quality checks and investigating any discrepancies or missing data and rectifying this  
  • Support with event management including logistics 
  • Attending events to provide support to delivery team where appropriate  
  • Sending out communications to customers regarding their qualification via a variety of methods (email, SMS Text etc) 
  • Production of associate contracts and PO Numbers 
  • Programme engagement spot checks and providing a summary to coordinators of any concerns with engagement  
  • Resource / material branding (including creating, printing and issuing resource packs) 
  • Any other administrative support requirements to the Candidate Support Team as directed/any other duties as may be required
  • Be reliable, hardworking and professional 
  • Have proven customer service-related experience 
  • Possess an excellent customer service manner, both written and spoken 
  • Have the ability to organise, plan and prioritise time and tasks effectively 
  • Work well under pressure with the ability to deal with issues as they arise 
  • Be highly competent using MS Office and Teams 
  • Demonstrate accuracy and attention to detail 
  • Highly numerate and literate 
  • Creative, innovative and able to solve problems 
  • 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays.
  • We pay for a Healthcare Plan once you’ve passed probation, which includes access to a private GP.
  • From day 1, free life insurance covering up to x4 your salary.
  • We’ll both add money into your pension pot after 3 months.
  • Get 25% off online learning resources for year 1 to GCSE with EdPlace.
  • Choose what flexible benefits you want after you’ve passed probation – this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn. 
    

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