Applicant Portal

We at Best Practice Network share the belief that every child, regardless of their background, should benefit from an excellent education. To achieve that, we support and train the educational professionals who work alongside them to be the best they can be, so in turn, they can transform the lives of children and young people.

We’re a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE’s ‘Golden Thread’ (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.

Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.

We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.

Recognised for our excellent quality, Best Practice Network (BPN) is a national provider of the Early Career Framework (ECF) and National Professional Qualifications (NPQs) and is the largest provider of Early Years Initial Teacher Training (EYITT). With recent Initial Teacher Training (ITT) Accreditation, we are now one of just a few organisations delivering the full golden thread of teacher CPD nationally. BPN is also an award winning apprenticeship training provider, the sole provider of the new national EY SEN Programme, and provider of supplementary CPD programmes to the education sector including the National Award for SEN Coordination (NASENCo) and Higher Level Teaching Assistant (HLTA) status. 

BPN’s vision is for every child to access an excellent education regardless of background. Over 20,000 school staff are taking qualifications with us, with 90+ delivery partners and 2000+ associate facilitators, assessors, tutors and coaches across the UK and beyond. 

Our quality, growth and success depend on our collaborative, innovative and friendly employees. Our core team enjoy flexible working arrangements, a generous benefits package, with career development opportunities enhanced by the connections across Supporting Education Group, our parent company.  

Our Values are to Strive for Excellence, Inspire Learning, Work as a Team and Act with Integrity. 

The Position 

Reporting to the Enrolment Manager, the Enrolment Coordinator role is integral to the delivery of high-quality programmes and requires excellent customer service, efficient coordination of the learner onboarding process and effective support and coordination services. Within the team you will be designated certain areas of responsibility that will change dependant on the needs of the team, the business and your own professional development. 

Enrolment Coordinators will work closely with their team,the Sales, Marketing, Partnerships and Finance teams to ensure an outstanding end-to-end experience for learners. Cross-team collaboration is encouraged. 

Responsibilities 

• Respond to enquiries through various platforms including Zendesk and phone calls 

• Ensure that enquiries are acknowledged and dealt with promptly, efficiently and courteously 

• Process programme applications to ensure completeness and eligibility 

• Independently follow the full onboarding process for all learners 

• Book and complete applicant interviews to verify eligibility and ensure learners start within their chosen timeframe 

• Inform learners of their first day of learning details 

• Proactively check applications to maintain compliance with apprenticeship funding rules 

• Work with colleagues to document and improve processes 

• Take ownership of and provide visibility into the progress towards KPIs 

• Role model values including working collaboratively, striving for excellence, working with integrity and undertaking continual learning 

• Adhere to Best Practice Network and Supporting Education’s policies and standards 

• Any other duties as may be required 

• Targets 

• Meet/ exceed departmental KPIs including- 

• Applications processing and enquiry response times 

• Application conversion rates 

• Participation rates 

• Programme withdrawals and deferrals 

  Recognised for our excellent quality, Best Practice Network (BPN) is a national provider of the Early Career Framework (ECF) and National Professional Qualifications (NPQs) and is the largest provider of Early Years Initial Teacher Training (EYITT). With recent Initial Teacher Training (ITT) Accreditation, we are now one of just a few organisations delivering the full golden thread of teacher CPD nationally. BPN is also an award winning apprenticeship training provider, the sole provider of the new national EY SEN Programme, and provider of supplementary CPD programmes to the education sector including the National Award for SEN Coordination (NASENCo) and Higher Level Teaching Assistant (HLTA) status. 

  BPN’s vision is for every child to access an excellent education regardless of background. Over 20,000 school staff are taking qualifications with us, with 90+ delivery partners and 2000+ associate facilitators, assessors, tutors and coaches across the UK and beyond. 

  Our quality, growth and success depend on our collaborative, innovative and friendly employees. Our core team enjoy flexible working arrangements, a generous benefits package, with career development opportunities enhanced by the connections across Supporting Education Group, our parent company.  

  Our Values are to Strive for Excellence, Inspire Learning, Work as a Team and Act with Integrity. 

  The Position 

  Reporting to the Enrolment Manager, the Enrolment Coordinator role is integral to the delivery of high-quality programmes and requires excellent customer service, efficient coordination of the learner onboarding process and effective support and coordination services. Within the team you will be designated certain areas of responsibility that will change dependant on the needs of the team, the business and your own professional development. 

  Enrolment Coordinators will work closely with their team,the Sales, Marketing, Partnerships and Finance teams to ensure an outstanding end-to-end experience for learners. Cross-team collaboration is encouraged. 

  Responsibilities 

• Respond to enquiries through various platforms including Zendesk and phone calls 

• Ensure that enquiries are acknowledged and dealt with promptly, efficiently and courteously 

• Process programme applications to ensure completeness and eligibility 

• Independently follow the full onboarding process for all learners 

• Book and complete applicant interviews to verify eligibility and ensure learners start within their chosen timeframe 

• Inform learners of their first day of learning details 

• Proactively check applications to maintain compliance with apprenticeship funding rules 

• Work with colleagues to document and improve processes 

• Take ownership of and provide visibility into the progress towards KPIs 

• Role model values including working collaboratively, striving for excellence, working with integrity and undertaking continual learning 

• Adhere to Best Practice Network and Supporting Education’s policies and standards 

• Any other duties as may be required 

• Targets 

• Meet/ exceed departmental KPIs including- 

• Applications processing and enquiry response times 

• Application conversion rates 

• Participation rates 

• Programme withdrawals and deferrals 

Person Specification 

Education and qualifications	Essential	Desirable
Degree or equivalent		ü
Evidence of CPD		ü
Experience, skills and attributes	Essential	Desirable
Be reliable, hardworking and professional	ü
Have proven customer service-related experience	ü
Possess an excellent customer service manner, both written and spoken	ü
Have the ability to organise, plan and prioritise time and tasks effectively	ü
Work well under pressure with the ability to deal with issues as they arise	ü
Be open to change, actively seeking ways to improve all aspects of the business	ü
Be highly competent using MS Office and Teams	ü
Demonstrate accuracy and attention to detail	ü
Driven to see things through to successful completion and results	ü
Highly numerate and literate	ü
Understanding of the wider education and schools’ landscape		ü
Knowledge of and affinity for the Education & Skills sectors		ü
Creative, innovative and able to solve problems		ü