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Job Details: Operations Team Coordinator

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Full details of the job.

    
Operations Team Coordinator
VN2202
Devon
Permanent

About Us

Thrive equips teaching staff to help children and young people understand and manage their emotions, so they feel safe, supported, and ready to learn.
Over 50,000 staff in 2,600 schools and settings have received Thrive training, ensuring that 600,000 children and young people aged 0-25 have access to the Thrive Approach. We are looking to grow to reach 1.5 million students.

Thrive offers training, online assessments, and expert strategies for working with pupils to improve attendance, behaviour and attainment.
Thrive is part of Supporting Education Group, a fast-growing group of companies with a mission to improve and enhance education for all, thrive commercially and create fulfilling work and opportunities for all staff.

This is an exciting opportunity for a motivated and capable professional to become Operations coordinator. This is a new role where the successful candidate will help drive the operations side of the business forward.

Working alongside the Team Leader, this role will ensure that the customer journey is seamless from providing enough course places for bookings to actioning new bookings and then supporting the delegates through the course.

 


About the Job
  • Provide administrative booking support to the regional sales team
  • Provide first line phone support regards bookings and operational enquiries
  • Advise on any processes changes that would bring about efficiencies
  • Ensure a seamless flow for the customer from booking to course completion
  • Support the TOL Manager and Team Leader to ensure team targets are achieved
  • Work with other teams to ensure large contracts are handled and processed in an efficient manner
  • Ensure all delegates are entered correctly onto all systems and have the access rights required to complete their course
  • Action the scheduling of new courses and open for bookings as required, monitor fill rates
  • Follow up with delegates to ensure that 100% attendance is achieved on all courses
  • Award CPD points for completion of courses
  • Liaise as required with other SEG businesses to ensure the smooth running of courses
  • Monitor the ticket desks and respond to queries on all operational questions and booking questions
  • Collate course feedback to share with team leader and manager
  • Work with third party suppliers as required to ensure the correct dispatch of materials and monitor stock levels
  • Meeting or exceeding planned targets for each quarter, including  - Course availability, Bookings processed, SLA on ticket desk resolution

 
About You
  • Be reliable, hardworking and professional
  • Have the ability to build strong relationships with peers and other teams across the business
  • Demonstrate an excellent customer service manner, both written and oral
  • Demonstrate accuracy and attention to detail
  • Driven to see things through to successful completion and end results
  • Always looking for ways to improve all aspects of the business, from process to systems
  • Work well at speed and under pressure
  • Have the ability to organise, plan and prioritise time, tasks and resource effectively
  • Be highly competent using technology platforms, both bespoke and off the shelf
  • Demonstrate creativity, innovation and be able to solve problems

Our Benefits

  • 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays. 
  • Healthcare Plan once you’ve passed probation, which includes access to a private GP. 
  • From day 1, free life insurance covering up to x4 your salary. 
  • Employee and Employer Pension contributions after 3 months service. 
  • Volunteer days - 3 paid volunteer days a year, with 2 dedicated to Education
  • Choice of flexible benefits after passing probation – includes buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn.
  • Collaborative and supportive work environment
  • Chance to make a real impact on the education industry


Note: This is a part-time role - 27 hours per week. A requirement of the role is to cover certain hours so please be sure you can meet the following as these are a specific requirement of the job and we cannot be flexible.

Monday and Thursday, working hours are 9.00am to 3.00pm.
Tuesday and Wednesday, working hours are 8.00am to 4.00pm.

This is a hybrid role with 2 days in office (Broad Walk House, Southernhay West, Exeter, EX1 1TS) and 2 days working from home. Tuesday is an office working day with the other to be confirmed.

    

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