Applicant Portal

About Us: 

At Thrive, we help teaching staff support the emotional wellbeing of children and young people - empowering them to feel safe, supported, and ready to learn. With over 50,000 trained staff across 2,600 schools and settings, we’ve already made a difference to the lives of more than 600,000 children and young people. Our ambition is to reach 1.5 million learners, improving attendance, behaviour and attainment through training, online tools, and expert strategies. 

We’re proud to be part of the Supporting Education Group, a family of companies with a shared goal: to make a lasting, positive impact in education while providing meaningful opportunities for our people. 

About the Role: 

We’re looking for a Member Services Customer Care Coordinator to join our passionate team, supporting the teachers and professionals who make Thrive such a success. 

In this role, you’ll be the friendly, reliable point of contact for our members - offering excellent service and ensuring they have the resources, information, and support they need to make the most of their Thrive membership. 

You’ll work closely with teams across Thrive to help schools and practitioners maintain their licences, access continued professional development (CPD), and embed Thrive effectively within their settings to make a meaningful difference. 

Your day-to-day will be varied - from responding to emails and phone enquiries, to processing certification and award applications, to updating membership information and resources within our CRM and Learning Management Systems. 

If you enjoy helping people, take pride in being organised, and like seeing your work make a genuine impact, this could be the perfect next step for you. 

Day-to-day, you will: 

• Deliver outstanding customer service to Thrive members, Licensed Practitioners, Course Leaders, and Trainers. 

• Build strong, positive relationships with members through clear, engaging communication. 

• Support members to maintain their licensed status and access CPD opportunities. 

• Process certification and award applications using our CRM and LMS systems. 

• Keep membership information and resources accurate and up to date. 

• Work collaboratively across teams to ensure a seamless member experience. 

• Contribute ideas to improve processes and enhance service quality. 

About You: 

You’ll thrive in this role if you’re: 

• Customer-focused - you genuinely care about delivering great service and building strong relationships. 

• Organised and efficient - you can balance multiple tasks while keeping a close eye on detail. 

• A clear communicator - confident and friendly, both in writing and over the phone. 

• Tech-savvy - comfortable working with CRM/LMS systems and Microsoft Office (particularly Excel). 

• Collaborative - you work well with others and enjoy being part of a supportive team. 

• Empathetic and professional - able to handle queries with patience, understanding, and commercial awareness. 

Experience in customer service, membership management, or administration (particularly within education or training) would be beneficial, but what matters most is your attitude, enthusiasm, and willingness to learn.