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Job Details: Safeguarding & SEND Administrator

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Full details of the job.

    
Safeguarding & SEND Administrator
VN2470
Hybrid
Fixed Term Contract

About Us:

Judicium Education supports schools with their safeguarding and SEND responsibilities through the delivery of audits, training, policy reviews, and high-quality content development. Our clients are central to everything we do - our aim is to make their roles easier while supporting best practice in safeguarding.

Our Safeguarding Service team is collaborative, proactive, and committed to delivering a trusted, responsive service to schools across the education sector.

Judicium Education is seeking a highly organised and customer-focused Safeguarding and SEND Administrator to join our Safeguarding Service on a 12-month fixed-term contract, covering maternity leave.

This is a part-time opportunity and would suit someone with strong administrative skills who is passionate about supporting schools and making a positive impact within education.

About the Role:

As Safeguarding and SEND Administrator, you will provide high-quality administrative and customer support to our safeguarding and SEND clients and consultants. You will play a key role in ensuring the smooth and efficient running of the service, acting as a first point of contact for many client enquiries.

You’ll be organised, detail-focused, confident using online systems, and committed to delivering an excellent client experience.

Key Responsibilities:

Client Service & Communication:

  • Act as a first point of contact for client calls, emails, and video enquiries, responding in a friendly, professional, and supportive manner.

  • Field and allocate client enquiries appropriately, ensuring responses are provided within 48 hours.

  • Address client feedback and complaints, maintaining oversight to support future client liaison and service improvement.

  • Develop strong, effective relationships with safeguarding and SEND clients through reliability, knowledge, and responsiveness.

Administrative Support:

  • Provide comprehensive administrative support to the Safeguarding and SEND team to ensure efficient service delivery.

  • Manage shared inboxes, allocating emails to consultants and responding to straightforward enquiries.

  • Ensure all client documents and requested materials are sent promptly.

  • Maintain accurate and up-to-date client records and contact details across Judicium databases and systems.

  • Support the onboarding of new clients, ensuring all systems set-up and communications are completed effectively.

Training, Systems & Platforms:

  • Administer online live training, including managing client lists, invoices, and certificates using Judicium’s CRM and Zoom platforms.

  • Manage administration for all training courses delivered by Judicium.

  • Administer and maintain online platforms such as JEDU, responding to client queries and issues.

  • Navigate multiple online platforms confidently to support the effective delivery of the service.

Content, Communications & Collaboration:

  • Administer the weekly safeguarding newsletter and maintain the mailing list.

  • Support with proof-reading documents and content where required.

  • Assist with the administration of social media posts.

  • Work collaboratively with administrative colleagues across Judicium to support joined-up, efficient working.

About You:

The successful candidate will be able to:

  • Deliver excellent customer service and maintain high levels of client satisfaction.

  • Work efficiently, thoroughly, and with strong attention to detail.

  • Confidently use a range of digital systems and online platforms.

  • Prioritise workload effectively in a busy, client-facing environment.

  • Contribute positively to team objectives and the continued growth of the Safeguarding and SEND service.

  • Set personal development objectives and engage in regular performance reviews.

Why Join Judicium Education?

  • Be part of a values-driven organisation making a real difference to schools

  • Join a supportive and collaborative safeguarding-focused team

  • Gain experience within a specialist education consultancy

  • Opportunity to develop administrative, systems, and client relationship skills

Our Benefits:

  • 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays
  • Health Cash Plan, once you’ve passed probation, which includes access to a private GP
  • From day 1, free life insurance covering up to x4 your salary
  • We’ll both add money into your pension pot after 3 months
  • Choose what flexible benefits you want after you’ve passed probation – this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn
  • Learning and development opportunities
  • Volunteer days – 3 paid volunteer days a year, with 2 dedicated to Education

By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.

Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.

    

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