Applicant Portal

SBS are one of the UK’s leading suppliers of education support services and budgeting software with a portfolio that includes a suite of Finance, MIS and ICT offerings. All our services are managed and delivered by a team that has a wealth of experience and an excellent reputation within the education arena. 

We are growing our team. We are looking for a service desk assistant to join our flagship school budget management software team.  If  you are experienced in a customer service environment, ideally on a technical service desk which supports a large number of users, we would like to hear from you.   

Key Accountabilities 

• Provide service desk support to our customers in a professional manner, recorded on our information management system and managed through to resolution, following our KPI’s for call resolution times.    
• Documenting all resolutions following the service desk procedures and flowcharts.  
• To commit to undertake continual training and development in the products supported.  
• New account set ups for all supported systems. 
• Assist with key projects to continue to drive the company forward. 

If you can demonstrate the following, we’d love to hear from you:  

• Previous work in a customer service environment, ideally on a technical service desk which supports a large number of users. 
• Ability to respond to a varying amount of customer queries from across the organization, while remaining resilient and enthusiastic. 
• Experience of delivering customer service across a variety of communication channels. 
• Strong verbal and written communication skills – you’ll be dealing with colleagues at all levels across the organization. 
• Basic technical troubleshooting skills and experience of Microsoft products. 
• Able to learn and absorb knowledge quickly, including developing an understanding of SBS’ Budgeting software. 
• Maintain a high level of service standards and act professionally at all times.